To keep you in the loop, all completed fake food items are dispatched as quickly as possible, however, if you're wondering why your parcel is taking so long, please read on.
COVID-19 is having a higher than usual impact
Extended lockdowns across our most populous states mean record numbers of people are shopping online. This has caused an unprecedented surge in parcel deliveries.
We’ve been affected by temporary facility closures and on any given day have around 500 of our people in precautionary self-isolation in accordance with state regulations.
Fewer passenger flights means we have less air freight capacity. Many domestic and international routes are currently suspended, and remaining routes have much lower frequencies.
Domestic impacts
Post Offices remain open and we’re still delivering
Deliveries are continuing as usual (including on weekends in some areas) and our Post Offices remain open.
Parcel Post collections from eCommerce merchants have resumed as normal, following a temporary pause in NSW, VIC and ACT. Learn more
Delivery delays may be experienced
Some areas are affected more than others due to local COVID-19 impacts.
Wine deliveries are particularly affected as they need to be processed manually.
For a complete list of issues affecting our domestic services, please see our domestic updates.
How to stay updated on your deliveries
The best way to track your deliveries is through our mobile app. Get expected delivery dates, localised service updates and stay notified if things change.
You can also track your parcels on our website by using our tracking tool.
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